RETURNS
Eligibility: Items must be unused, in the same condition you received them, and in the original packaging.
Timeframe: You have 30 days from the date of purchase to initiate a return.
Process
Request a Return: Use the “Start a Return” option down below or email our customer service at hello@bycouvered.com with your order number and reason for return.
Return Authorization: You will receive a return authorization and instructions on how to send your item back to us.
Ship the Item: Please use a trackable shipping service to return your item. You are responsible for the return shipping costs.
Refunds
Inspection: Once we receive your return, we will inspect it and notify you of the status.
Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at hello@bycouvered.com.
Non-Returnable Items
Gift cards and final sale items are non-returnable.
Contact Us
If you have any questions about our return policy, please contact us at hello@bycouvered.com.